returns & exchanges

For Online Products

As online graphic designs are digital products, they are non-refundable and cannot be returned. Please make sure to review the product details and preview any digital mockups or samples provided before making your purchase.

If you have any questions or concerns about the product, please contact us before making your purchase, and we will be happy to assist you.

In the unlikely event that there is an issue with the digital product you purchased, such as a technical problem or an error in the design, please contact us within 14 days of purchase, and we will work with you to resolve the issue. We may provide a replacement or refund at our discretion.

We value your satisfaction and strive to provide high-quality digital designs. If you have any feedback or suggestions on how we can improve our digital products, please let us know.

returns & exchanges

For Physical Products

 If you are not satisfied with your purchase, you may return it to us for a refund or exchange within 14 days of receipt. To be eligible for a return or exchange, the product must be in its original condition and packaging.

Please follow these steps to return your product:

  1. Contact us: Before returning your product, please contact us to initiate the return process. You can contact us via email or phone and provide us with your order number and reason for the return.

  2. Package your product: Please pack your product securely in the original packaging or a suitable alternative. Make sure to include all accessories and manuals.

  3. Ship your product: Ship the package to the address provided by our customer service representative. We recommend using a trackable shipping method to ensure the package arrives safely.

  4. Refunds or exchange: Once we receive your returned product, we will inspect it to ensure it meets our return policy criteria. If it does, we will process your refund or exchange. Refunds will be issued to the original form of payment, minus return shipping costs. Exchanges will be shipped back to you free of charge.

Please note the following exceptions to our return policy:

  1. Custom designs: We do not accept returns or exchanges for custom designs, as they are made to your specific requirements and cannot be resold.

  2. Digital products: We do not accept returns or exchanges for digital products, as they are non-refundable and cannot be returned.

If you have any questions or concerns about our return policy, please contact us, and we will be happy to assist you.

exceptions

to our return policy

Please note the following exceptions to our return policy:
  1. Custom designs: We do not accept returns or exchanges for custom designs, as they are made to your specific requirements and cannot be resold.

  2. Digital products: We do not accept returns or exchanges for digital products, as they are non-refundable and cannot be returned.

If you have any questions or concerns about our return policy, please contact us, and we will be happy to assist you.

Late / Missing Funds

If you haven’t received a refund yet, 

  • First check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, you can contact us.

fAQ

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